Terms and Conditions Royal99 – Platform Usage Guide You Need to Know

By registering, accessing, or using any part of the royal99 platform — whether via the website or mobile app — you are deemed to have read, understood, and agreed to be bound by all terms and conditions stated in this document.

These Terms and Conditions constitute a legally binding agreement between you (the member) and royal99 (the platform operator). If you do not agree with any part of this document, you are not permitted to use the services provided by royal99.

The version of these terms currently displayed on the royal99 website at the time of use is the version in effect. You are responsible for reviewing this document periodically to ensure you are always aware of the latest applicable terms.

To register and use royal99's services, you must meet the following eligibility requirements:

• At least 18 years old at the time of registration.
• Not subject to any legal prohibition in your jurisdiction that would prevent you from participating in online gaming activities.
• Register with only one (1) personal account. Holding multiple accounts is strictly prohibited.
• Providing truthful, accurate, and up-to-date information during registration and throughout your use of the platform.
• Not acting on behalf of another person or third-party entity in any transaction on this platform.

Royal99 conducts a strict identity verification (KYC) process. You may be required to submit identification documents such as your national ID (MyKad), passport, or other supporting documents to verify your identity and age before your first withdrawal or at any time royal99 deems necessary.

You are solely responsible for maintaining the confidentiality of your royal99 account username and password. All activity that occurs under your account is your responsibility, whether or not you have authorised it.

Security measures we practise and recommend to all members:

• Use a strong password — a combination of uppercase letters, lowercase letters, numbers, and symbols.
• Enable two-factor authentication (2FA) via your account security settings.
• Do not share your login credentials with anyone, including royal99 support staff.
• Log out of your account after every session on a shared device.
• Contact customer support immediately if you suspect unauthorised access to your account.

Royal99 will not be held liable for any losses arising from unauthorised access resulting from your negligence in safeguarding your login credentials.

Royal99 accepts deposits via the following payment methods: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, and local bank transfer. All transactions are processed in Malaysian Ringgit (MYR).

Deposit:

• The minimum deposit is RM 20 for most payment methods.
• Funds are typically credited to your royal99 account within minutes after a successful transaction.
• Royal99 does not charge any processing fees for standard deposits.

Withdrawal:

• The minimum withdrawal amount is RM 50.
• All withdrawal requests are processed within 24 business hours, subject to a completed KYC review.
• Withdrawals may only be made to a bank account or e-wallet registered in your own name — transfers to third parties are not permitted.
• Royal99 reserves the right to request additional supporting documents before approving withdrawals that exceed certain limits.

Royal99 offers a variety of bonuses and promotions from time to time to reward our members. Each bonus is subject to the rollover requirements (wagering requirements) specified for that particular promotional offer.

General terms that apply to all royal99 bonuses and promotions:

1. Bonuses may only be claimed by eligible members who meet the relevant promotion's conditions at the time the offer is active.
2. Each bonus has its own rollover requirement that must be fulfilled before any bonus funds can be withdrawn.
3. Only one bonus may be activated at a time unless otherwise stated in the relevant promotion's terms.
4. Bonuses may not be transferred between accounts or converted directly to cash without fulfilling the rollover requirements.
5. Royal99 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.
6. Bonus system abuse — including two-sided betting to meet rollover requirements — is strictly prohibited and may result in bonus forfeiture and account termination.

For more information on current promotions and detailed rollover terms for each offer, please visit the Promotions us.

All games available on the royal99 platform — including slot games, Live Casino, and Sports Betting — are subject to their respective game rules, which can be found within the game interface itself.

General rules that apply to all games on royal99:

• Fairness: All games use a random number generator (RNG) that has been verified and audited by an independent body to ensure fair and unbiased outcomes.
• Final Decision: Any game result that has been processed by the system is final and cannot be disputed unless there is clear evidence of a technical failure.
• Technical Disruption: In the event of a technical disruption during an active game, royal99 will review the game logs and take fair action based on the actual circumstances.
• Wagering Limits: Each game has its own minimum and maximum betting limits, as displayed within the game interface.

All royal99 members are required to conduct themselves with respect and responsibility while using the platform. The following activities are strictly prohibited and may result in immediate account termination:

• Registering or using more than one account (duplicate accounts).
• Using automated software, bots, or any unauthorised tools to play or place bets.
• Colluding with other players to exploit unfair advantages in games (collusion).
• Committing credit card fraud, unauthorised chargebacks, or any other form of financial fraud.
• Spreading false or misleading information about royal99 on public platforms.
• Attempting to hack, disrupt, or compromise the security and stability of the platform.
• Using the platform for any money laundering or illegal financing activities.

Royal99 provides this platform on an "as-is" basis and does not guarantee that the service will always be free from interruptions, errors, or defects. However, we are committed to resolving any technical issues as quickly as possible.

Liability Limit: To the extent permitted by applicable law, royal99 shall not be liable for any indirect, consequential, or loss-of-opportunity damages arising from the use of or inability to use this platform.

Changes to Terms: Royal99 reserves the right to update these terms and conditions at any time. Members will be notified via email or in-platform notification. Continued use after the effective date of any changes constitutes acceptance of the revised terms.

Account Closure:

• By Member: You may close your account at any time by contacting royal99 customer support. Any valid balance will be returned after standard processing.
• By Royal99: We reserve the right to suspend or close any account that violates these terms, engages in suspicious activity, or poses a legitimate security concern.

For any enquiries regarding these terms and conditions, please contact the royal99 customer support team, available 24/7 via live chat on the platform or by email at [email protected].