Privacy Policy Royal99 – Protecting Your Personal Data is Our Priority

Royal99 takes your privacy seriously. As a trusted online gaming platform in Malaysia, we understand that your personal information is a trust that must be handled with full responsibility. This Privacy Policy is crafted to clearly and transparently explain how we manage your data.

This document applies to all royal99 platform users — whether you access via the website at royal99.fun or our mobile app. By using any royal99 service, you agree to the data protection practices as described here.

Royal99 collects the information necessary to provide services that are safe, efficient, and compliant with legal requirements. The types of data we collect include:

Personal Identity Information:

• Full name as stated in your official identification document.
• National identification number (MyKad) or passport number.
• Date of birth for age verification — we only accept members aged 18 and above.
• Current residential address.
• Mobile phone number for account verification and communication.
• An active email address.

Financial Information:

• Bank account number for deposit and withdrawal processing.
• Registered e-wallet details (Touch 'n Go eWallet, Boost, GrabPay).
• Historical records of deposit and withdrawal transactions.

Technical Information:

• The IP address of the device used to access the platform.
• Type and version of web browser or app.
• Platform usage and activity data (login, games played, session duration).
• Cookie and related tracking technology information.

Every piece of information collected by royal99 is used for legitimate and transparent purposes. We do not use your data arbitrarily — every use has a clear and justified reason.

The primary purposes for which your data is used are as follows:

1. Account management: Creating and maintaining your account, processing logins securely, and enabling you to access all platform features.
2. Identity verification (KYC): Ensuring every member meets the minimum age requirement and preventing the use of false identities or fraud.
3. Transaction processing: Processing deposits and withdrawals accurately and securely to the correct account.
4. Customer support: Enabling our support team to assist you effectively whenever you contact us.
5. Platform security: Detecting and preventing fraudulent activity, money laundering, or unauthorized access.
6. Service improvement: Analyzing usage patterns in aggregate (not individually) to improve the overall user experience.
7. Legal compliance: Meeting the reporting and disclosure requirements mandated by the relevant authorities.

We will not use your data to make fully automated decisions that significantly affect your rights without human involvement in the evaluation process.

Royal99 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. This is our fundamental commitment to every member.

However, there are limited situations where we may need to share your information:

• Selected service providers: Third parties that help us deliver our services — such as payment processors, IT infrastructure providers, and identity verification services. All these providers are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes.
• Legal requirements: Where required by court order, government regulation, or investigation by a legally authorised authority.
• Protection of interests: To prevent fraud, protect the safety of other users, or defend royal99's legal rights in legal proceedings.
• Business transfer: In the event of a merger, acquisition, or asset sale, user data may be transferred to a new entity — with prior notice given to you.

Protecting your data is more than an obligation — it is part of who royal99 is as a platform built on integrity. We continuously invest in security infrastructure to keep your information protected at all times.

Technical security measures we have in place:

• 256-bit SSL encryption: All communications between your device and royal99 servers are protected with the highest-level encryption, ensuring no third party can intercept your data in transit.
• Two-factor authentication (2FA): An extra layer of security that ensures only you can access your account, even if your password is compromised.
• 24/7 security monitoring: Intrusion detection systems (IDS) and active monitoring ensure any threats are identified and addressed promptly.
• Secure password storage: Your password is stored in an irreversible hashed format — even our own staff cannot view your original password.
• Internal access controls: Only authorized personnel may access users' personal data, and every access is recorded in an audit log.

Royal99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login verification, session management, and security. These cookies cannot be disabled.
• Performance Cookies: Collecting information about how you use our platform — pages visited, time spent, and errors encountered — to help us improve our services.
• Functional Cookies: Remembering your preferences such as language, theme, and display settings to deliver a more personalized experience.

You can control or delete cookies through your web browser settings at any time. Please note that disabling essential cookies may affect platform functionality and your gaming experience.

Royal99 recognizes and respects your rights as the owner of your personal data. You have full control over your information, and we are committed to making it easy for you to exercise those rights.

Your rights include:

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: You can update or correct inaccurate or incomplete information through your account profile settings.
• Right to Erasure: In certain circumstances, you may request that your personal data be deleted from our systems.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations.
• Right to Object: You may object to the processing of your data for certain purposes, including direct marketing.
• Right to Data Portability: You may request that your data be provided to you in a machine-readable format.

To exercise any of the rights above, please contact the royal99 customer support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe and in accordance with applicable legal requirements.

Royal99 does not retain your personal data for longer than is necessary for the purposes for which it was collected, or to fulfil applicable legal requirements.

Generally, data retention periods are as follows:

• Active account data: Retained for the duration of your active membership and up to 5 years after account closure for financial record and legal compliance purposes.
• Transaction records: Retained for a minimum of 7 years as required by applicable financial and tax regulations.
• Security log: Retained for 1 to 2 years for security incident investigation purposes if required.
• Marketing information: Deleted immediately upon your withdrawal of consent to receive marketing communications.

Once the retention period expires or data is no longer needed, we will securely delete or anonymise it using methods that ensure it cannot be recovered.